QMS Info
Quality Management System (QMS) is a formal system that documents processes, procedures and responsibilities for achieving quality principles and objectives. Its goal is to increase customer satisfaction and continuous process improvement. Some of the main activities include formulating quality policies and setting goals, process and documentation, regular audits and staff training, identifying problems, error analysis and prevention, customer complaints and feedback management etc.
A Quality Improvement Plan is an organization's framework for developing and improving processes. It includes essential information about how your organization will design, implement, manage, and assess quality.